Terms & Conditions

Check-In / Check-Out

What time am I able to check-in?
You can check-in anytime after 3 pm (15h00).

What time should I check-out by?
You should check-out anytime before 11 pm (11h00).

Arriving late in the evening: will it be possible to check-in late?
To check this, please contact the local accommodation at joana@joananovo.com.

Arriving early in the morning: will it be possible to check-in early?
Our standard check in time is anytime after 3 pm (15h00), however, you are welcome to leave your luggage free of charge in our luggage store prior to your check-in. To guarantee an early check-in, it is necessary to book the previous night. If rooms are available prior to check-in time, an early check-in may be possible.

Leaving late in the day: will it be possible to check-out late?
Should you wish to retain your room after 11 noon (11h00), please arrange contact the Local Accommodation. It’s subject to availability. The following charges may apply: 50% of the price before 6 pm (18h00); the full price after 6 pm (18h00).


What is your reservation full cancellation policy?
You can cancel or amend your reservation, free of charge, up to 7 days before 11:00 pm on the first day of your stay. If you cancel your reservation any later than that, the total amount of your intended stay will be charged. In case of no show or early departure, the stay will be charged in full. Any cancellation should be requested using the email joana@joananovo.com.

How can I amend a reservation?
To amend a reservation, please contact the local accommodation at joana@joananovo.com

How can I cancel a reservation?
To cancel a reservation, please contact the local accommodation at joana@joananovo.com

What is your cancellation policy for activities provided by external suppliers?
Activities provided by suppliers external to Ninho n’aldeia (e.g.: hot air balloon rides, pottery workshops, stand up paddle, massages, among others), can be cancelled or amended accordingly to the mentioned suppliers own terms and conditions. Please inquire using the email joana@joananovo.com.

Local Accommodation & Services

Can I add an extra bed?
It is the policy of the Local Accommodation not to have extra beds due to the unique features of our property. However, it is possible to add 1 mattress. This mattress has the additional cost of 30€ per night.

Is the Local Accommodation pet friendly?
We love all animals. After all, we also have one: Tikita. However, we cannot have them because of the wooden floors.

Does the Local Accommodation has a pool?
The Local Accommodation does not have a pool, but we offer an entrance in the municipal pool free of charge from 15th July to 15th September.

What are the pool’s usage rules?
Please inquire using the email joana@joananovo.com.

What to I do if I loose a key?
In case of key loss, we ask you to communicate the situation to Joana Novo (your Host). We will do everything to help you find it. However, if this does not happen, an additional cost of 45€ will be charged. Always remember to deliver the key when you check-out.


Contract agreement
The Contract constitutes the entire agreement between the parties, supersedes any previous agreement or understanding and may not be varied except in writing between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision. Portuguese law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the Portuguese courts.

Provisional reservation and confirmation of reservations
If the Company confirms the reservation, this Contract is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges). If credit card details and payment authority is not given to the Company by the Client then subject to any outstanding obligation due to the Company from the Client, the Contract will cease to be of effect. The services that are the subject of the provisional reservation will be released and be resold without any further notification to the Client.

Supply of services
The Company shall provide the services to the Client subject to the Contract. The Client shall at its own expense supply the Company with all necessary data or other information relating to the services within sufficient time to enable the Company to provide the services in accordance with the Contract. The Client shall ensure the accuracy of all such information. The Company may at any time without notifying the Client make any changes to the services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the services.

The charges payable by the Client shall be detailed in writing by the Company. If no charges are specified or additional and varied services are provided to the Client, the Client shall pay the standard charges at the prevailing rate on the day the services are provided and any additional sums which are agreed between the Company and the Client for the provision of the services. The Company may vary the standard charges from time to time. All charges quoted to the Client for the provision of food and beverage services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.

The payments to the Company to be made by the Client (including deposits) are to be made on the date(s) and in the amounts calculated. If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of the Company. Any additional charges due to the Company from the Client for the services shall be paid by the Client on presentation of an invoice. All charges to be settled prior the Client leaving the Local Accommodation. The Client is deemed to have authorised the settling of all outstanding charges which can be processed by the Local Accommodation using any credit or debit card details held on file.

Group/Events cancellations charges or ‘No shows’
The Client agrees to pay charges to the Company in the event of cancellation of the services or if the Client and/or their guests fail to take up the services at the time and on the day specified in the Contract.

Variation in services required
Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed by the Client and the Company in writing.

Liability on the Local Accommodation
When the Company supplies the services which include any services supplied by a third party, the Company does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Company. The Company shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client. Except in respect of death or personal injury caused by the Company’s negligence, or as expressly provided in these Terms, the Company shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company, its servants or agents or otherwise) which arise out of or in connection with the provision of the services (including any delay in providing or failure to provide the services) or their use by the Client, and the entire liability of the Company under on in connection with the Contract shall not exceed the amount of the Company’s charges for the provision of the services, except as expressly provided in these Terms.

The Company may at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

Client responsibilities
Arrival and departure times for accommodation at the Local Accommodation are 3 pm (15h00) and 11 pm (11h00) respectively. The Client is responsible for the behaviour of his, her or its guests at the Local Accommodation and in particular for the orderly conduct of guests attending any function or staying in the Local Accommodation or otherwise making use of the services. The Client must ensure that no noise or nuisance is caused either for the Local Accommodation or its other guests and Clients. The Client must comply with any reasonable request of the Local Accommodation and with any policies of the Company as may apply to the services from time to time. Should a resident of the Local Accommodation wish for any item to be received or helped by the Local Accommodation prior to arrival or following departure, advance notice will be required. The Local Accommodation retains the right to deny receipt of such items. Any costs incurred for return will be borne by the sender. All items are left at the owners risk and may be subject to search. Please note that should an item be locked or sealed it is the responsibility of the owner of the item to facilitate access. The Company is not liable for any flood, fire or damage to the items. Smoking is only allowed in outdoor areas. All walk-in and same day booking guests must provide photographic identification on arrival regardless of their nationality.

Responsibility in the use of the room or cottage, safe and expenses to be settled
The Client agrees that liability for the bill is not waived, and agrees to be held personally liable in the event that the indicated person, company, or other third party billed, fails to pay part or all of these charges. The Local Accommodation is not responsible for money, jewels or other valuables that have been misplaced, stolen or left in the cottage.

Photography and filming
All photography or filming for commercial purposes must be authorised by a member of the Local Accommodation. No photography or filming must take place in any area of the Local Accommodation under any circumstances without the assigned representative from the Local Accommodation. Use of the Local Accommodation brand name, commercial photography, Local Accommodation images and the Local Accommodation logo including trademarks or trade names requires the prior written consent of the Local Accommodation. The Local Accommodation will take appropriate legal action to restrain any misuse or unauthorised usage of the Local Accommodation collateral listed above.

Intellectual property rights
All information, data and materials presented on this website, including names, logos, content, etc., as well as the colour scheme and the layout of the website, are subject to copyright, trade mark rights, database rights and/or other intellectual property rights. Such content may be used only if authorised by the Local Accommodation and strictly required for permitted personal, non-commercial purposes. Any other use and/or reproduction of such content, without the prior written consent of the Local Accommodation, is prohibited and will constitute a breach of these Terms and may infringe the Local Accommodation’s intellectual property rights.

Complaints Book
The Local Accommodation has a Complaints Book. If the Client wishes to make a complaint, the Local Accommodation always suggests that the Client first try to resolve the problem in a friendly manner by contacting the Local Accommodation. If this is not possible, the Client must request the Complaints Book to formalize his/ her complaint. If the Client prefers, he/ she can do so through the Electronic Complaints Book Platform, a digital platform where consumers and users can submit requests for information to regulatory/ supervisory entities, submit complaints, suggestions or praises to the economic operator.

Conflict Management
National Center for Iinformation and Arbitration of Consumer Dispute

Adress: Rua D. Afonso Henriques 1, 4700 – 030 Braga
Phone: 253 619 107
Email: geral@cniacc.pt

Privacy Policy

1. Treatment and Protection of Personal Data
1.1. Ninho n’aldeia respects the privacy and rights of the holders of personal data, collected in connection with the use of the website www.ninhonaldeia.pt (“Site”), acting in accordance with the provisions contained in the General Data Protection Regulation (“RGPD”) and other applicable legislation.

1.2. The provision of personal data by users of the Site (“Users”) implies knowledge and express, free and unambiguous acceptance of the conditions contained in this Privacy Policy.

1.3. This Privacy Policy is complemented by the Terms and Conditions of Use.

1.4. This Privacy Policy identifies the person responsible for the processing of the User’s personal data, for what purposes the personal data may be used, how they are treated, with whom they are shared, for how long they are kept, as well as the ways to get in touch with the person responsible for the processing of personal data and to exercise their rights.

2. Identification of the Person Responsible for the Processing of Personal Data
2.1. The personal data of the Users will be processed by the company Joana Novo Unipessoal Lda., holder of the sole number of registry and legal entity 516 015 206, with registered office at Rua dos 3 lagardes, Incubadora A Praça, 6230-421 Fundão, municipality of Fundão, whose email is joana@joananovo.com.

3. Collection and Processing of Personal Data
3.1. Personal data is any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person.

3.2. Access to the Site does not imply the provision of personal data by the User. However, the use of certain features of the Site implies the provision of personal data by the User.

4. Purposes of Personal Data Processing
4.1. Personal data will be processed solely for the pursuit of the following purposes:

(i) Contact form: personal data will be processed, with the User’s consent, to manage the contact established and provide clarifications and information requested by the User;

(ii) Session booking: personal data will be processed, with the User’s consent, for the purposes of scheduling the session requested by the User and payment for the experience;

(iii) Newsletter subscription: personal data will be processed, with the User’s consent, for the purpose of sending newsletters to the User;

(iv) Subscription of updates: personal data will be processed, with the User’s consent, for the purpose of sending communications and information relevant to the User.

5. User Rights
5.1. The User may request, at any time, access to personal data concerning himself, as well as its rectification, deletion, limitation of its treatment, portability of his/her data or opposition to its treatment.

5.2. The User may also obtain confirmation of the personal data that is being processed, and a copy of the data being processed will be made available, if required.

5.3. The User is also guaranteed the right, through these means, to withdraw his/her consent to the processing of data for the purposes indicated, not invalidating, however, the processing carried out up to that date based on the consent previously given.

5.4. To exercise any of the above rights, the User must submit a written request to the following contact: joana@joananovo.com.

6. Preservation of Personal Data
6.1. The personal data collected is processed in strict compliance with the applicable legislation.

6.2. Personal data will be stored in accordance with the respective purposes and within the applicable legal deadlines.

6.3. Whenever there is no specific legal requirement, the data will be stored and kept only for the appropriate period and to the extent necessary for the scope of the purposes for which they were collected, unless the right to opposition, right to deletion or if the User withdraws his/her consent.

7. Communication of Personal Data to other Entities
7.1. Ninho n’aldeia may transmit User’s personal data:

(i) When resorting to other entities for the provision of certain services, since such provision of services may imply access, by these entities, to the User’s personal data. Any Ninho n’aldeia subcontractor will process the User’s personal data, in the name and on behalf of Ninho n’aldeia, under the strict obligation to follow its instructions and the terms of the subcontracting agreement subscribed;

(ii) To third parties, in compliance with legal obligations or judicial/administrative orders.

7.2. In any of the above situations, Ninho n’aldeia will take all appropriate steps to ensure effective protection of personal data.

8. Security and Confidentiality
8.1. Ninho n’aldeia uses its best efforts to protect Users’ personal data from unauthorized access. Using, for this purpose, security systems, rules and other procedures, in order to guarantee the protection of personal data and to prevent unauthorized access to data, improper use, disclosure, loss or destruction.

8.2. However, the transmission of information through the Internet is not completely secure, so it is not possible to absolutely guarantee the security of the information transmitted through this Site. Users are responsible for ensuring that the devices and equipment used to access the Site are adequately protected against harmful software, computer viruses and worms.

8.3. Ninho n’aldeia guarantees the confidentiality of all data provided by the Users, not selling, distributing or otherwise making commercially available Users’ data to any third parties.

9. Change of Privacy Policy
9.1. Ninho n’aldeia reserves the right at any time to update or change this Privacy Policy.

9.2. The User should periodically consult this page to confirm if any updates or changes have been made.

10. Questions and Exercise of Rights
10.1. If you remain in any doubt or wish to exercise any of the above-mentioned rights regarding the processing of your personal data, please send an email to: joana@joananovo.com.

Last update
Setptember 6, 2022.

Cookies Policy

1. Definition of Cookies
1.1. Cookies are small text files that identify the User’s device whenever the User visits this Site. Cookies themselves do not identify the individual User, only the device used. Cookies are not used to collect personal data.

1.2. This Site uses cookies that improve performance, security and experience, allow faster and more efficient navigation, determine the number of visits to the Site and eliminate the need to repeatedly enter the same information. In this way, Ninho n’aldeia can provide a more personalized and tailored service to Users.

1.3. All browsers allow the User to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. The User can configure cookies in the “options” or “preferences” menu of the browser.

2. Classification of Cookies
2.1. The Cookies used on this Site can be classified as follows:

(i) Essential Cookies: These are cookies necessary for the Site to function correctly and for the User to be able to access specific areas of the Site.

(ii) Functionality Cookies: These are cookies that allow the User’s preferences to be saved when the User visits the Site. In this way, it is not necessary to customize the Site every time the User visits it.

(iii) Analytical Cookies: These are cookies that analyze how Users use the Site, allowing them to know the most popular pages, monitor the Site’s performance and notice possible error messages on the Site.

(iv) Third-party cookies: These are cookies sent to the User’s terminal equipment from a device or domain managed by other entities. Cookies do not store the User’s personal data, exclusively identifying the User’s browser and internet device.

Last update date
September 6, 2022.


Joana Novo Unipessoal, Lda

Fiscal address
Rua dos 3 lagares,
Incubadora A Praça
6230-421 Fundão

VAT/ TAX Number
PT 516 015 206

AL License